Term and Conditions

1. Who We Are & Our Plant Philosophy

Website: cheapindoorplants.com

Business Name: House Plant Shop

Physical Address: 2914 Friendship Lane, San Jose, US 95113

We specialize in bringing nature’s beauty into your home through our carefully curated collection of indoor plants, gardening accessories, and plant care products.

2. Our Green Products

Product Categories Available:

• Air Plants & Small Air Plants
• Tropical Indoor Plants & Rare Plants
• Pet-Friendly Plants & Outdoor Plants
• Succulents & Cacti
• Flowering Plants & Trailing Plants
• Kokedama Plants & Pre Potted Plants
• Pots, Planters & Accessories
• Garden Tools & Watering Tools
• Fertilizer & Treatments
• Bags & Apparel
• Bookstore & Gift Cards
• Bundles & Special Collections

3. Ordering & Payment Terms

Order Process:

• Browse our plant collection and add items to your cart
• Review your selections and proceed to checkout
• Provide accurate shipping information
• Complete payment through our secure system
• Receive order confirmation via email

Accepted Payment Methods:

• Visa
• MasterCard
• JCB
• PayPal

Order Processing:

We carefully prepare each order with the same attention we give our plants. All orders are processed within 1-2 business days after payment confirmation. You’ll receive tracking information once your plants begin their journey to your home.

4. Shipping & Delivery

Shipping Options:

• Standard Shipping – $12.95
  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipping
  • Includes tracking information
• Free Shipping
  • Available for orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipping

International Shipping:

We ship worldwide, excluding select Asian countries and extremely remote locations. International customers are responsible for any customs duties, import fees, or taxes imposed by their country’s regulations.

5. Your Responsibilities as a Plant Parent

Account Information:

You are responsible for maintaining accurate account information and ensuring the security of your login credentials.

Shipping Address Accuracy:

Please verify your shipping address before completing your order. We cannot be responsible for orders shipped to incorrect addresses provided by customers.

Plant Care After Delivery:

Once your plants arrive, their ongoing health becomes your responsibility. We provide care instructions, but proper plant maintenance is essential.

Customs and Import Duties:

International customers are solely responsible for any customs clearance procedures and associated costs.

6. Returns, Exchanges & Our Plant Promise

Return & Exchange Timeline:

We accept returns and exchanges within 15 days of your receipt of the order. The item must be in its original condition, with original packaging and tags attached.

Step-by-Step Return Process:

1. Contact our Plant Care Team at [email protected] within 15 days
2. Wait for approval and Return Authorization Number (1-2 business days)
3. Carefully repackage the item with original packaging and tags
4. Ship using a trackable method to our address
5. Receive refund or exchange within 3-5 business days after inspection

Non-Returnable Items:

• Gift Cards (non-refundable)
• Live plants showing evidence of improper care after delivery
• Opened fertilizer and treatments (for safety reasons)
• Personalized or custom items

Plant Health Guarantee:

We guarantee plant health upon delivery. If your plant arrives damaged or in poor health, contact us within 48 hours of delivery with photos for replacement or refund.

Refund Information:

• Processing Time: 3-5 business days after we receive returned item
• Refund Method: Original payment method
• Original shipping fees are non-refundable
• Customers responsible for return shipping costs unless due to our error

7. Intellectual Property

All content on our website, including plant descriptions, care instructions, photographs, and website design, is the intellectual property of House Plant Shop. You may not reproduce, distribute, or use our content without express written permission.

8. Limitation of Liability

While we take utmost care in packaging and shipping our plants, House Plant Shop’s liability is limited to the purchase price of the products. We are not liable for:

• Plant health issues resulting from improper care after delivery
• Delivery delays due to weather, carrier issues, or customs clearance
• Indirect damages or incidental losses
• Allergic reactions or plant interactions with pets (despite our pet-friendly labeling)

9. Privacy & Data Protection

We respect your privacy and protect your personal information. Our Privacy Policy (available on our website) details how we collect, use, and safeguard your data.

10. Governing Law

These Terms and Conditions are governed by the laws of the United States and the state of California. Any disputes shall be resolved in the courts of San Jose, California.

11. Changes to Terms

We may update these Terms and Conditions periodically. The “Last Updated” date at the top of this page indicates when revisions were made. Continued use of our website after changes constitutes acceptance of the modified terms.

Final Thoughts

Thank you for choosing House Plant Shop to be part of your plant journey. We’re committed to making your experience as joyful and rewarding as watching your plants grow. These terms are designed to create a clear understanding between us, so we can focus on what matters most – helping you create your perfect green space.

Happy planting! 🌿