Welcome to the House Plant Shop FAQ page! We’re here to help you with any questions about our plants, delivery, payments, and more. Our goal is to make your plant-buying experience as smooth and enjoyable as possible. Below, you’ll find answers to common queries based on our shop’s offerings and policies. If you don’t see what you’re looking for, feel free to reach out to our friendly customer service team.

Product Questions

What types of plants do you offer?
We have a wide variety of plants to suit every taste and need! Our menu includes Air Plants, Tropical Indoor Plants, Succulents & Cacti, Rare Plants, Pet-Friendly Plants, Outdoor Plants, and more. Whether you’re a beginner or an expert, you’ll find something to love. All our plants are carefully selected for quality and health.
Are your plants safe for pets?
Yes, we offer a dedicated “Pet-Friendly Plants” category! However, not all plants are safe for animals, so we recommend checking the product descriptions or consulting our team if you have specific concerns. We want your furry friends and plants to coexist happily.
Do you provide care instructions for plants?
Absolutely! Each plant comes with basic care tips, and you can find more resources on our website. We’re passionate about helping your plants thrive, so don’t hesitate to ask for advice on watering, light, and fertilization.

Delivery & Shipping

What are your shipping options and costs?
We offer two reliable shipping methods:
  • Standard Shipping: $12.95 via DHL or FedEx, with delivery in 10-15 days after dispatch.
  • Free Shipping: Complimentary via EMS for orders over $50, with delivery in 15-25 days after dispatch.
All orders are processed within 1-2 days, and we provide tracking information so you can follow your plant’s journey.
Do you ship internationally?
Yes, we ship worldwide! However, due to agricultural regulations, we cannot deliver to select Asian countries or extremely remote locations. If you’re unsure, contact us before ordering to confirm availability for your area.
What should I do when my plants arrive?
Unpack them immediately to let them breathe, inspect for any transit issues, water appropriately (most plants need a drink after travel), and allow them to acclimate gradually to their new environment over several days. This ensures a smooth transition for your new green friends!
Can I track my order?
Yes! Once your order ships, you’ll receive a tracking number via email to monitor its progress. This helps you stay updated on delivery estimates.

Payments & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. Your payment information is protected, so you can shop with confidence.
Do you offer gift cards or bundles?
Yes! We have Gift Cards and Bundles available, making it easy to share the joy of plants with others. Check our menu for current options and promotions.

Returns & Exchanges

What is your return policy?
We offer a 15-Day Happiness Guarantee. If your plants arrive damaged or don’t meet your expectations, you can initiate a return or exchange within 15 days of receipt. Contact our customer service team at [email protected] to start the process.
Are there any restrictions on returns?
Returns are accepted for issues like damage during transit or if the plant isn’t as described. We handle each case with care to ensure fairness. Note that plants must be in their original condition, and we may require photos for verification.

General Inquiries

Do you have any current promotions?
Yes! We often run special offers, such as free shipping on orders over $50 and seasonal sales. For example, keep an eye out for our Black Friday event with 35% OFF plus an additional 5% OFF using code: IDBX32. Check our homepage for the latest deals!
What if I’m not home when my plants are delivered?
Most carriers will leave the package in a safe spot. During extreme weather, we suggest having a neighbor collect it or redirecting the delivery to your workplace. We pack plants securely to withstand short waits.
How can I contact customer service?
We’re here to help! Email us at [email protected] for any questions or concerns. Our team aims to respond promptly and provide the support you need.

Still have questions? Don’t hesitate to contact us. We’re dedicated to making your plant shopping experience joyful and seamless!

Happy planting from the House Plant Shop team! 🌿

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