Welcome to Our Green Delivery Service!

At House Plant Shop, we understand that your new plant babies are more than just purchases—they’re new members of your family. That’s why we’ve developed a delivery system that ensures your plants arrive healthy, happy, and ready to thrive in their new home.

Current Promotion: Enjoy Free Shipping on orders over $50! Plus, don’t miss our Black Friday 35% OFF sale with additional 5% OFF using code: IDBX32.

Our Shipping Options

We offer two reliable shipping methods to suit your needs and budget:

Standard Shipping

Your plants will be delivered via DHL or FedEx for the fastest possible transit.

  • Delivery time: 10-15 days after dispatch
  • Carefully packaged for maximum protection
  • Tracking information provided
$12.95

Free Shipping

For orders over $50, we provide complimentary shipping via EMS.

  • Delivery time: 15-25 days after dispatch
  • Perfect for budget-conscious plant lovers
  • Tracking information provided
FREE

Order Processing & Delivery Timeline

We handle each order with care to ensure your plants are in perfect condition when they arrive:

Step 1: Order Processing (1-2 days)

After you place your order, our plant specialists carefully select, inspect, and prepare your plants for shipment. This includes:

  • Health assessment of each plant
  • Secure potting and stabilization
  • Specialized packaging to prevent damage during transit

Step 2: In Transit (10-25 days depending on method)

Your plants are shipped using climate-aware methods to ensure they remain healthy throughout their journey. All our packages include:

  • Breathable packaging materials
  • Secure anchoring to prevent shifting
  • Appropriate insulation for temperature sensitivity

Note: Delivery times may vary slightly during peak seasons or due to unforeseen circumstances. We appreciate your understanding.

International Shipping

We’re proud to ship our plants worldwide! However, to ensure plant health and comply with international regulations, we cannot ship to:

  • Select Asian countries (due to strict agricultural regulations)
  • Extremely remote locations without reliable postal service

If you’re unsure whether we ship to your location, please contact our customer service team before ordering.

Receiving Your Plants

When your plants arrive, here’s how to give them the best welcome:

  1. Unpack immediately: Open the box as soon as possible to let your plants breathe
  2. Inspect carefully: Check for any transit-related issues
  3. Water appropriately: Most plants will need a drink after their journey
  4. Acclimate gradually: Allow your plants to adjust to their new environment over several days
15-Day Happiness Guarantee

If your plants arrive damaged or don’t meet your expectations, you have 15 days from receipt to initiate a return or exchange.

Frequently Asked Questions

Do you offer expedited shipping?

Currently, we focus on providing the safest transit for your plants rather than the fastest. Our standard and free shipping options have been optimized for plant health during delivery.

What if I’m not home when my plants arrive?

Most carriers will leave the package in a safe place. During extreme weather, we recommend having a neighbor collect your package or redirecting it to your workplace.

Can I track my order?

Absolutely! Once your order ships, you’ll receive a tracking number via email to monitor your plant’s journey to your home.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Need Help With Your Delivery?

Our customer service team is here to help with any delivery questions or concerns.

Email: [email protected]

We’re committed to making your plant shopping experience as joyful and seamless as possible!